Privacy Policy

Last updated: January 2026

Nola Flowers (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Name

• Email address

• Phone number

• Billing and delivery address

• Order details

• Messages or enquiries you send us

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and interactions

• Referring websites

This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Send order confirmations and delivery updates

• Improve our website and customer experience

• Send marketing communications (only if you have opted in)

We will never sell your personal information to third parties.

3. Marketing Communications

If you subscribe to our newsletter or opt in to receive updates, we may send you emails about:

• New collections

• Special offers

• Seasonal promotions

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyse traffic and performance

• Personalise your browsing experience

You can disable cookies through your browser settings; however, some features of the website may not function correctly.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Payment processors

• Delivery and courier services

• Website hosting and analytics providers

These third parties are required to handle your information securely and only for the purposes outlined above.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your data is stored securely, and access is restricted to authorised personnel only. While we take all reasonable precautions, no method of transmission over the internet is completely secure.

7. Accessing & Correcting Your Information

You have the right to:

• Access the personal information we hold about you

• Request corrections if your information is inaccurate or outdated

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

9. Children’s Privacy

Nola Flowers does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can remove it.

10. Australian Consumer Law & Privacy Act

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Nothing in this policy limits your rights under Australian law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Email: bloom@nolaflowers.com.au
Business Name: Nola Flowers